The Learning Technologist role

The other day a new friend asked me what do I do. To be simple, I said “I am a learning technologist…” She answered “oh, that’s good. My nephew works in IT, like you, he fixes computer problems…”. I knew she has seen me as a “Technician”, which many people are thinking it in the same way too. However, I know I am not a technician in my area as I don’t look after computers, don’t install software for users, don’t register people’ mobile devices on the university network, don’t work at helpdesk and answer students’ requests, etc.

The vocabulary “technologist” wasn’t in the 1990s Oxford dictionary. It appeared in some of the 2000s dictionaries.

Technician (definitions in the Oxford Dictionary): 

  1. A person employed to look after technical equipment or do practical work in a laboratory.
  2. An expert in the practical application of a science.
  3. A person skilled in the technique of an art or craft.

Technologist (definition in Longman Dictionary):

  • Someone who has special knowledge of technology. (i.e. A specialist  in technology.)

There are many articles talking about the difference between the two terms, such as “Technician vs Technologist and “Usage of -ist and -ian, when to use which?“. I don’t want to argue about the use of the terms, but to make it clear, as an occupation, the duty and responsibilities of a “learning technologist” isn’t the same as the “IT technician” has. It is an emerged professional area regarding that IT acts as an agent for change to facilitate education transformation since the late 1990s. People have put effort on defining it, see some examples below:

The definitions do not help people who are not in the area to understand it easily. Sometimes I even wonder if it’s precise to call myself as a Learning Technologist, or am I just on the path towards being a Learning Technologist? With the background as a ‘software engineer’, ‘researcher’, ‘teaching assistant’, ‘developer’, ‘information specialist’, and a ‘learning technology support officer’, my current work requires broader experience and knowledge in e-learning, stated in the job descriptions of these key areas:

  • Be the point of expertise, reference, and recognised knowledgeable contact for enablement of IT services within your area of expertise, providing guidance and support to the University.
  • Work with the academic and administrative staff to provide both pedagogical and technical support (advice and guidance), for face-to-face learning and online / distance / eLearning goals, particularly with regard to enhancement of learning through the use of technology. Encourage and facilitate the dissemination of best practices in the use of learning technologies.
  • Regularly engage with service managers, customers, and end users in order to understand the current usage of IT services, including the user experience, limitations, end user capability, and understanding of the capability of service offerings.
  • Contribute to an enablement strategy for your area of expertise, liaising with end user communities to identify customer and business needs.
  • Proactively manage customer expectations pertaining to service capability, creating communication channels to advertise information on service capability and usage.
  • Identify competencies, skills, and development required to maximise the benefit from IT services, assessing the effectiveness of activities completed.
  • Plan, design and deliver demonstrations and development activities for staff across academic and professional service departments on the use of the VLE and various technologies within teaching, learning and assessment. Develop staff development plans and appropriate learning materials. Develop and facilitate technical and pedagogical demonstrations of the use of the latest content developments and teaching tools.
  • Understand new requirements and implement them to the e-Learning platform.

To be specific, I tried to draw a draft of the key activities, connections, and Input/Outcomes in my role together. Hope this first step helps me to make the role clearer.



3 thoughts on “The Learning Technologist role

  1. Pingback: The Learning Technologist role | E-Learning | ...

  2. Pingback: The Learning Technologist role (2) | Web n' Circle

  3. Pingback: The Learning Technologist’s Areas of Responsibility – Learning Technology - Cardiff University

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